How to Optimize Google My Business (to get leads)

How to Optimize Google My Business

Introduction to Google My Business

Google My Business (GMB) is a tour de force when it comes to business visibility and local SEO. Many SEO company strategies and digital marketing efforts start with your GMB because it drastically improves a business’ chance of getting noticed online.

Bonus Material: FREE Google My Business Checklist

Google My Business is a free and easy-to-use tool which helps local people find your business on Google Search and Google Maps.

You can provide potential customers with key information such as your address, phone number, and even your latest offer allowing for instant interaction. With the majority of searches now performed on mobile devices, you want to ensure your information is correct and readily available!

In today’s digital marketing and advertising economy, Google is the number one platform through which your prospects and new customers will gather information about your services.

Google research also shows businesses with detailed and complete online business listings are twice as likely to be considered reputable and reliable by consumers.

Google My Business (GMB) will become even more important this year as well as the coming years.

This is your one-stop guide for all information related to Google My Business.

We’ve compiled this guide for one reason: To help all business owners, big or small, leverage this service to help grow their business.

Getting Started with GMB Listings

What is Google My Business

Google My Business (GMB) is a free tool created by Google to help business owners manage how they appear in Google search results and on Google Maps.

Is Google My Business Important?

Yes it is. Why?

Because whether you like it or not, your business can and likely will get listed on Google. Anyone can enter your business name and register it with Google. They can even supply information such as business hours, where you’re located, and so on.

You would rather be the person managing your listing than some random person.

How to Setup Google My Business:

Step 1: Visit Google My Business Website

Visit the following page: or go to Google and type in “google my business.” It will be the first result you see.

Step 2: Click the Green Button “Manage Now” button

If you’re not already signed into Gmail, it will ask you to sign in. Be sure you are signed into the Gmail account you want to be associated with your business listing.

Step 3: Enter the Name of Your Business

Once you get logged in, if you haven’t set up a listing in the past, it is going to ask you to enter the name of your business. Go ahead and type it in. If someone has already listed you on Google (which isn’t uncommon) then you should see your listing appear.

If your business doesn’t appear, click the result that has the text under your business name that says: Create a business with this name

Otherwise, if your business does pop up (like the one below), go ahead and click on it.

Get Your Business on Google

Then click next.

Step 4: Enter the Address of Your Business

GMBs Location UI

Brick & Mortar vs. Service Area Business (SAB)

Brick & Mortar

Leave the “I deliver goods and services to my customers” checkbox blank if you have a brick and mortar business where your customers or clients come to you.

Service Area Business
  • If you’re a Service Area Business, click this checkbox.
  • You’ll see another box appear giving you the option to hide your address.
  • If you don’t want your address displayed (for example, if you used your personal address as your business address), then go ahead and check this box.

GMB Service Area Business UI as of February 2019

What is a Service Area Business (SAB)?

  • A business that goes to the customer or delivers service to the customer but doesn’t primarily serve its customers at its business address (e.g., landscapers, plumbers, roofers).
  • If you serve customers at your business address and deliver to them, then you can also register as a service area business (e.g., pizza shops, florists)

Examples of Brick & Mortar Businesses

  • grocery stores
  • gas stations
  • doctor’s offices
  • mechanic’s shops
  • restaurants (that don’t deliver)
  • churches
  • lawyers
  • accountants

Examples of Service Area Businesses (SABs)

  • general contractors
  • exterminators
  • plumbers
  • roofers
  • electricians

Step 5a (For Brick & Mortar Businesses): Drag the Map Marker to Your Location

If you’re a brick and mortar business you’ll need to set your business location on a map. You may have to drag the marker to the exact location on the map where your business exists.

Simply place your marker where it should go on the map and then press the “Next” button again.

GMB Where are you located UI

Step 5b (For Service Area Businesses): Set Your Service Area

The next step is to let Google know what area you serve customers.

If Google is going to make you set your service area based on specific areas then you might as well do it now.

How Do I Set My Service Area?

You can set your service area based on the city, county, state, zip-code, country, and so on.

Note: You used to be able to set your service area as a radius around your business address but Google removed this feature in 2018. You’ll need to update your service area using the city, county, state, zip, etc. now.

Step 6: Categorize Your Business

This step is very important too, so don’t rush through this. Take your time and do it right. When you set your “categories” in Google My Business you’ll be able to set both primary and secondary categories.

Getting this step right is crucial if you want to show up in Google’s results page when potential customers, clients, or patients are searching for a product or service you offer.

GMB Categories UI

How to Choose the Best Google My Business Category

If you’re unsure of what category is the right category, you can search for the type of business you run in Google and see what categories your competition selected.

If you see a trend amongst all of them then you can probably assume that’s the category you should choose.

Google SERP results showing what the competition lists as their primary category

In the example above we can see most construction businesses in the Murray area have themselves categorized as some type of contractor.

Feel free to be specific if you primarily provide one type of service.

Then all additional categories which could possibly be related to your business.

Step 7: Set What Contact Details to Show

    • Adding this information to your Google My Business listing is optional but It is highly recommended.
    • Adding your website has the obvious benefit of potentially driving a customer to your site where you can more easily convert them to a lead.
    • Listing your phone number gives customers a direct way to reach you.

Tip: You’ll get a little bump in your local ranking from Google each time a visitor visits your website, gets directions, calls you, texts you, etc. from a local search.

GMB UI showing what the Contact Details UI looks like

Note: If you don’t have a website you can select the “I don’t need a website” option or the “Get a free website based on your info” option. If you want to learn more about getting a free website if you don’t already have one, find out about Google My Business free websites.


  • Be sure that everywhere you list your website on the web (in a Google My Business listing, Yelp, Yellow Pages, local Chambers of Commerce pages, and so on) that you use the same URL structure for your website.
  • In other words, if your website is don’t list it anywhere as If you don’t have www in front of your name, don’t list it that way anywhere (and vice-versa).
  • Also, be sure that if you use the same “http” or “https” structure in front of your name on all listings depending on which one you have.
  • Have an https website, which will require you to have what’s known as a Secure Socket Layer (SSL) certificate installed.
  • Once you’ve filled out that information, press the “Next” button once again!

Step 8: Finish and Verify Your Business

Don’t get too excited. You’re not done yet.

GMB Finish and Verify UI

Step 9: Verify Your Business

Next, you’ll have to verify your business which can take a couple of days.

Google may give you a different option to verify your business but for most business owners, you’ll have to wait for a postcard to be mailed to you from Google.

GMB Choose how to verify UI

GMB Postcard is coming UI

How to Verify Your Google My Business Listing

Depending on what kind of business listing you’re attempting to create (or manage) you may have a few options available to verify your business:

  • Verify by mail (postcard)
  • Verify by phone
  • Verify by email
  • Instant verification
  • Bulk verification

Once your postcard arrives you’ll need to sign back into, click “Verify Location” from the menu or the “Verify Now” button if it’s available, then enter the 5 digit code from your postcard.

Note: Google recommends you do not edit your business name, address, or category, or request a new code while you’re waiting for your verification postcard. Doing so can potentially become a nightmare for you to untangle (involving some phone calls with Google customer support).

Features of Google My Business

What does Google My Business offer business owners?

Here are a few of the most popular features:

Insights: Google’s dashboard provides key looks into customer activity and interaction, allowing businesses to learn what’s working—and what’s not—on their listing. In addition, it can help them understand their community better as they target new customers.

How did searchers find your business?

Where did they come from?

How are your photos performing?

Google My Business insights highlight the answers to these questions and helps businesses optimize and improve over time.

Bonus Material: FREE Google My Business Checklist

Posts: Easily post custom updates and offers on your local listing inviting customers to make return visits and engage further with your business. Updates can be made anytime from your phone, tablet, or computer for on-the-go maintenance.

Not sure what to post about? Try a few ideas we know customers will love like limited-time offers, contest promotions, and partnership announcements.

Bookings: Allow customers to schedule an appointment or book services directly from your listing with a simple click. Integrated scheduling partners help you easily organize, track, and manage your bookings in one place.

Review Management: Did you know? 91% of consumers read online reviews, and 84% of people trust reviews as much as personal recommendations from friends.

Online, reviews are everything. Engage customers in two-way communications as you receive and respond to reviews.

Q&A: Respond to customers’ direct questions about your business and pin frequently-asked inquiries for easy viewing.

Photos: Strong visuals are crucial for good first impressions—and they’re key to a more well-clicked business listing. Google My Business allows you to upload your best photos and videos to entice customers to visit you.

Accuracy Across the Web: Google is Google. It powers so much of the internet, and many third-party sites use Google for their info.

Meaning, the business info you post on your Google My Business listing helps disseminate consistent and accurate info about your business across the web.

GMB Posts: Think of GMB Posts in a similar fashion to posts on Facebook. GMB offers another avenue to provide potential customers with info about your business.

Where Do Google My Business Posts Appear?

GMB Posts appear in the posts tab for users on mobile and on Google My Business Websites. According to Google, posts may also appear on Maps, Search, and the Overview tab for listings based on various signals.

What Can Posts Contain on GMB?

Posts can contain text, photos, and videos.

Types of GMB Posts

Right now there are 4 types of posts:

  • What’s New Posts: These are posts containing general info you want to provide to the public.
  • Event Posts: If you’re planning on being involved in an event in some fashion then you can use this post to promote that. These types of posts require:
    • Title
    • Start/End Dates/Times

You can also add a photo/video to posts like this, CTAs, and other information.

  • Offer Posts: If you’re offering any type of promo deal you can use this type of post to let people know.
  • Product Posts: You can use these to really highlight a specific product your business sells. For example, a clothing store may highlight a particular line of shoes they carry.

Google My Business is an essential tool for local business owners. Within just a few minutes, you can have your listing verified and start showing up in searches from local customers trying to find a business like yours.

The Importance of Business Listings

Importance of Business Listings

Your business is mentioned all over the internet. You probably didn’t have anything to do with it.

But having your business listed in as many business directories as possible is important for knowing how to rank a Google Maps listing in the organic and maps search results. It also helps with local SEO.

What’s very important is having your business listed consistently in these directories.

Consistent NAP

Having your name, address, and phone number listed the as much the same  everywhere as possible will ensure Google knows your business and it’s address. As smart as Google is if it sees your business listed with different names and addresses it will start thinking each of those is a different business.

Here is a screenshot direct from their GMB support area which talks about establishing a strong and accurate presence on the web.


This can be an issue if you have changed your business name, address, or phone number. This can also be an issue if you take over an existing business with the same address and phone number.

You’re going to have to sort that out as it will hurt your Google Maps listing ranking.

How can you make sure you’re business listings are consistent?

Google Yourself

It’s tedious work, but simply Google your business name. Then you will see what shows in directories such as Yellow Pages, Manta, Yelp, Foursquare, and others.

Double check the business info is correct and up to date. If it’s not correct, chances are your business has moved, changed names, or phone numbers. This is most likely affecting your rankings.

In this case, each directory will give you the option to update the information. Some take longer than others, so make notes to follow up in two weeks to see if the info was changed.

Take Ownership

While you’re doing this checking, see if there is an option to claim, manage, or take ownership of your listing. In many cases you will not have submitted your business to these directories. They would have just added it themselves.


Taking ownership will save you work if you ever have to move or change phone numbers. Keep a spreadsheet with each listing and the username and password to sign in. This way if you do change addresses you can log in and do it yourself.

There you have it. Be consistent, take ownership and document your business directory listings on the web. This way you can help your Google Maps listing and local SEO in the process.

Latest Google My Business Updates You Should Know

Latest Google My Business Updates

Your Google My Business listing can help you reach and attract new potential clients.

People who do not have a particular company in mind search for types of products or services looking for providers who show up at the top of the list. Optimize your small business for this type of local search and customers will see what you offer before they look at your competitors.

Only 44% of local businesses have claimed their Google My Business listing.

An updated GMB account is an integral part of your local search strategy. Google has recently released new features which help your opportunity for local SEO rankings.

Appointment URLS Function

book directly via gmb

The expanded options for adding appointment URLs allow appointment-based or reservation businesses to include an opportunity to schedule an appointment. By clicking the appointment URL, customers can directly select an open time from their mobile device for convenience.

This feature allows you to integrate your calendar and display open availability. It saves you time on the phone scheduling appointments.

You can set up appointment URLs for:

  • Booking an appointment
  • Placing an order
  • Reserving a table
  • Searching for items
  • Viewing a menu

The breadth of options here makes this a convenient feature for others as well. The list may include physicians, insurance agencies, computer repair shops, plumbing, and electrical companies plus many more.

Menu/Services Added

For a few months, only local restaurant businesses were permitted to add a “menu” on their Google My Business listing. Of course, on the outside, that initial decision surely seemed reasonable; however, the term “menu” is really more indicative of items in general, which could pertain to services rather than food items.

Fortunately, Google came to the same conclusion over the matter and expanded the Google My Business menu to include non-restaurant services. To utilize this function, you start by clicking the info tab inside of your Google My Business listing.

Next, click on the Services (add or edit) button.

latest Google My Business Updates

At this point, a Page will pop up that allows you to add the services you wish.

adding services to GMB

According to Google,  the feature will be available to all businesses which aren’t currently utilizing a third-party app inside their Google My Business listing.

“Same as the food establishment menu editor, this feature will only be available if the listing is not currently connected to a third-party provider and for listings in English speaking locals.”

This new layer of versatility is certain to have some beneficial effects on a number of local businesses which otherwise wouldn’t have been able to display their services to potential new customers.

Direct Messaging With Your Customers

Messaging within the Google My Business console allows for increased communication with your customers. When they have questions, they can message you directly from their device, and the message will come to you via Google Allo or your native messaging system.

You can set up auto-replies or turn chat off anytime you are unavailable. It is connected to your mobile phone via the number you provide making it easy for you to manage.

It is a useful account enhancement.  The messaging icon appears next to all of your other contact information and gives customers another way to contact you.

This GMB tool allows you to engage with your customers more often using their preferred method of communication. Many customers find instant messaging much more comfortable than talking on the phone.

Now small businesses have simple, seamless chat implementation without any of the hassles or extra costs.

google my business messaging service

Google Questions and Answers for Local Business

Business owners can now directly answer commonly asked questions from within their Google My Business dashboard. This new function enables you to keep in touch with your customers and learn from their frustrations.

It saves you time responding to questions individually. You can post an answer to a question that people ask often.

ask questions directly in the local serps

Any clients who view your Google Maps listing or your GMB listing can see these answers. Improve your response time by setting it up to receive push notifications. Anytime someone asks a new question you get notified right away.

You and your visitors can thumbs up a question or answers from other people to indicate authenticity. If someone provides an answer on a forum that you like, give it a thumbs up. Verifying you approve of the response helps earn your customer’s trust.

People online often use forums to research local companies before using their service. This is an source that helps to educate your potential customer.

Small Thanks Initiative

Small Thanks enables you to make your customers advocates for your business. Give them the tools they need to review your products and services easily for others to see.

Small Thanks uses existing Google reviews to highlight your best reviews and automatically create posters. Print these posters for your business, send strategic customer emails and feature them on your website.

These posters are free, and you can create as many as you want. Encourage your patrons to review your business to generate more poster content.

You can also export them for design campaigns or share them on social media. Use these on social media wisely. It tends to turn people off when a business only talks about themselves. However, they are a useful tool for local search marketing or internet promotional campaigns.

You can also display reminders throughout your store or online reminding customers to review their experience. Prompt them with a Small Thanks notecard containing the appropriate URL so they always know how they can post their experience.

Google Website Builder

Google Website Builder is one of the free GMB tools added in 2018. Many small businesses struggle with keeping a website up-to-date. It enables you to build a website quickly.

For an additional charge, you can use a custom domain. These sites are mobile-friendly and automatically update. You can manage them simply and post updated information on the site.

This initiative provides an easy and intuitive way to build a website and manage it without a significant time commitment.

Google Posts

You can now enhance your GMB listing with Google Posts. This is a great way to stand out in crowded search listings.

Google Posts allows you to write posts with images, text, event titles, and call to action buttons.

On mobile, this amplifies your optimization power because customers can sign up or buy directly from their phones. This gives businesses the ability to share daily specials and current promotions, promote events, showcase products, and connect with customers directly.

It is like content marketing front and center. Google Posts are more visually appealing than a regular listing and encourage increased interaction.

Complete and Updated GMB Account

The growth of mobile internet searches contributes to the importance of using local GMB offerings. A mobile google search uses geo-tracking to make searches location based. Using your Google My Business account new features, you optimize your site for local customers.

Consumers take their phones with them everywhere they go, searching for local businesses in areas that are unfamiliar to them. They need a trusted source for recommending services.

Implementing the latest features offered by Google assists your business to appear on the first page of search. It saves time, money, and helps drive new potential leads.

Improving Local SEO and your Company's GMB Rankings

You have probably heard a great deal about local SEO this year being among the most crucial aspects in regard to digital advertising.

Improving Your Local SEO

It’s only a variant of your run-of-the-mill search engine optimization and is directed at making certain your company gets found online by individuals looking for it in the geographical area.

Local SEO is very important, particularly if you’ve got a company with a brick-and-mortar shop, or one which offers a service in a specific locality.

According to a study done by Forbes, 95 percent of smartphone users have utilized their phone to do local searches. And Search Engine Watch discovered that 70 percent of cellular users click to call a company straight from Google search results with their cellular telephones.

This tells you that prospects from location-based searches are a significant route for prospective clients, and these searches will only keep growing.

Bonus Material: FREE Google My Business Checklist

Google’s Local 3-Pack

However, as surfing tendencies evolved to become dominated by smartphones, Google decreased its 7-pack to add only 3 results for a much better user experience. As you may have guessed, it is known as the regional 3-pack now and here is why a place in this is highly desired.

In accordance with research, 44 percent of men and women who conducted a local search clicked a regional 3-pack listing, although just 8 percent decided to load “more local results”. This really goes to show that many individuals who search for local listings discover what they’re looking for in the regional 3-pack options supplied.

Getting into the 3-pack can bring a massive number of visitors and possible earnings your way, and local SEO will help take your company there.

How Can Local SEO Impact Your Organization?

If you have a small company, optimizing your business local SEO could be extremely lucrative.

Let us look at several benefits of local SEO:

  • Local SEO helps prospective customers discover your small business. A good deal of local searches arise from non-locals looking for a company like yours and with local SEO done correctly, your company can catch that audience.
  • Local SEO supplies prospective customers with the information they need when they need it. Even if your company doesn’t own a website, local SEO assists your company to stick out in local searches and also helps drive more visitors via internet leads.
  • Local SEO helps induce people’s choices in favor of your company. The more information they have about your company the more trustworthy you are in their eyes. This lays a solid foundation upon which you can construct a mutually beneficial customer connection.

11 Measures Crucial for Ensuring Your GMB Ranks Above Your Competition

Build your Google My Business Profile

With local SEO and Google My Business, there is a small twist. When you hunt “ice cream shops near me” you will see a huge map on top of your display as well as information on shops listed in the primary search results like the title, address, website, telephone number, and testimonials for every single small business.

What many don’t see is the information doesn’t come into a company’s site… it comes out of their Google My Business profile site. If you do not have a website set up then you’re missing out on a precious chance to get in front of consumers.

Suggestion: make certain to verify your organization’s listing. It is the final step and a significant one to make certain you’re the owner of your webpage in order that you (and nobody else) will make edits to the webpage later on.

Assess for Duplicate Listings 

Creating duplicate listings is against Google’s terms of providers and can influence your ability to rank in search results. You can use a service like BrightLocal to check is you have duplicate GMB listings.

Insert Relevant Categories 

Adding applicable categories is a vital step to improving your position.

The more important categories you select, the better. However, be certain the categories you select are pertinent to your organization as it’s against Google terms to add irrelevant categories and won’t help you.

Although this measure is critical, it is not extremely simple. A trick is to examine the other listings of top-ranking regional companies and use exactly the very same ones.

Contact Information Is Accurate 

Proceed to your site’s contact page and affirm all your contact information is listed on the webpage in text. Google has to read and verify your contact information and they cannot do this if it is recorded as a picture.

NAP Information Is Consistent (enough) 

Google additionally compares the contact information on your site to information recorded on other sites across the whole internet.

Your NAP (name, address, phone number) must be similar on each and every page that lists your contact information. Largely we are referring to company directories. These are the kinds of sites most likely to exhibit your contact information publicly online.

Check for Missing Business Listings 

A citation is the reference of your NAP on a different site. We noted the importance of decent consistency throughout all your online citations. However, there is another measure.

It is possible your site is not being recorded on significant directories which could provide you more citations and may help increase your rankings in Google.

Request Client Reviews 

Most companies struggle to acquire customer testimonials online. This is only because it requires effort on your clients’ to write the review. The dilemma is that testimonials are incredibly important to establishing credibility for your company, which Google enjoys.

Regrettably, there’s absolutely no simple solution here. What you can do is keep asking your clients for reviews (using email, telephone calls, and on-site) and also make the procedure as simple as possible for every single client to write a review about you.

Write High-Quality Articles and Content 

When Google updates their algorithm they always incorporate additional signals, for example, content on your website.

If you consider it from Google’s standpoint this makes a whole lot of sense. Google’s objective will be to send searchers into the most applicable webpage for their own search. Websites with more information supply more value and therefore are probably a much better match for searcher’s queries.

Review all your key website pages to make certain they’ve got at least 500 words of content which are applicable.

Build Relevant and Quality Backlinks 

Links from other high quality, relevant sites are very important to SEO and have become significant for Google’s local ranking algorithm. This implies that while using an optimized Google My Business profile site and applicable citations are significant, they are not the only element.

This isn’t simple to accomplish and requires work. However, if you are publishing and promoting good content then other sites will need to connect to it. You just have to ask.

Get Busy on Social Networks 

There has been a great deal of disagreement about whether social media marketing is among those signals Google uses to rank companies. Regardless, there is no denying that social networking is a fantastic chance to produce more buzz about your company.

Boost Your Site for Mobile 

Clients, customers, and patients are looking for companies on the move. But many companies still have not adapted. It’s crucial to make a mobile-optimized website so as to compete in the local search results.

GMB Training

Google My Business Categories

Google My Business categories are often an overlooked tactic by many people who work in the Local Search space. According to Moz’s Local Search Ranking Factors Survey, proper Google My Business category associations are the #3 search ranking factor for local packs.

It has been one of the top ranking factors. Here are some things about Google My Business categories which people often aren’t aware of.

Google Constantly Changes the Names of Categories

For example, “Lincoln Mercury Dealer” got renamed to “Lincoln Dealer” in the fall of 2018, and “Natural Foods Store” got renamed to “Natural Goods Store” in December. It’s important to know that Google can rename them so you’re not thinking it’s a new category that has been added.

Google Constantly Removes Categories and Adds New Ones

For example, in the first six months of 2018 in the U.S., Google added 34 categories and removed 36. One they added was “Fitness Class” and one they removed was “Dog Sitter.”

New Categories Can Give You a Boost in Ranking 

if Google just recently added a category for your business type most of the competition probably doesn’t have a new category yet. By being one of the first to add the new category, you could be able to move to the first page overnight.

Categories on Google Might Not Be in GMB Dashboard

Every category has a GCID which does not change and a category name which varies based on the country. Sometimes Google displays the GCID in the search results which can be really confusing if you’re trying to figure out why your competitor is showing a category that you don’t “appear” to have as an option in the Google My Business dashboard.

In this example, Brodie Clark asked on Twitter why  he couldn’t find the Heating Contractor category to add to his client. This is because “Heating Contractor” is actually the GCID for the category that’s named Central Heating Service in Australia.

The Concept of “Category Dilution” is Not True According to Our Testing 

The concept states you could “weaken” your ranking for a category if you have more than one category on your Google My Business listing. Instead of putting all your ranking power in one category, it would theoretically be dispersed amongst all the ones you pick.

We have found the opposite to be true. Adding more categories often results in an increase in ranking and clicks because you now show up for more related queries.

For example, we added the category “Employment Attorney” to a law firm in Florida when we noticed that they take a lot of employment-related cases. This is what happened to his ranking 48 hours later for local rankings for the query [employment lawyer cityname].

The Primary Category Holds More Ranking Power

A business should pick their primary category wisely because it holds more ranking weight than secondary categories.

The primary category is the first category you select in the Google My Business dashboard.

GMB Training

Ultimate Google My Business Optimization Checklist

Google My Business (GMB) is the most important online listing for any local business. It drives the local business search results on Google search, maps, Google Assistant (voice search), and more.

Bonus Material: FREE Google My Business Checklist

Claiming and optimizing your Google My Business listing is critical for not only for getting new customers but helping repeat customers do business with you again.

However, Google My Business changes frequently and the best practices for a well-optimized listing are not always clear.

This checklist for Google My Business is a single point of reference and reflects the best practices recommended by the most well-respected local search experts in the world.

Claim / Create a Google My Business Listing

  • Does Your Business Qualify for a Listing?
  • You must interact in-person with customers during stated business hours
  • At your place of business (storefront business).
  • At your customer’s location (service area business).


  • ATMs, video-rental kiosks, express mail drops and select other similar services.
  • Seasonal businesses with permanent signage at location

Ineligible businesses:

  • eCommerce or online-only businesses.
  • Rental or for-sale properties.
  • Meetings at locations you don’t own or represent.
  • You must be currently open or opening within 90 days.
  • You must own or be an authorized representative of the business.

Does your business qualify?

  • Yes – Search for Your Business on Google.
  • No – You cannot create a GMB listing for your business.
  • Search for Your Business on Google
  • Go to
  • Enter the business name, city and state / province
  • Example: YEAH! Local Atlanta, GA
  • Also search for previous business names, phone numbers, or addresses.
  • Look for a “knowledge panel” listing for the business.

GMB Optimization Guide Unclaimed Listing

  • If a business listing is found, see if it has an “Own this business?” link
  • If it does not have this link, then the listing is claimed
  • If the link is there, then the listing is unclaimed
  • Did you find your business on Google?
  • Yes, and it’s unclaimed – Claim your Google My Business Listing
  • Yes, but it’s already claimed – Request Ownership of a Listing
  • No – Create a New Google My Business Listing

Create a New Google My Business Listing

  • Go to
  • Click the “Manage Now” button.
  • Sign in with a valid Google account or create one if needed.
  • Follow the instructions to create a new listing.

Claim a Google My Business Listing

  • Sign in with a valid Google account or create one if needed.
  • If you haven’t already done so, search for the business on Google
  • Click the “Own this business?” link (desktop) or “Claim this business” link (mobile)
  • Follow the instructions to verify your information and claim the listing.

Request Ownership of a Listing

  • Go to and search for your business.
  • If you’re a storefront business:
  • You’ll see “This listing has already been claimed”
  • Click “Request Access” and submit the form
  • If you’re a service-area business:
  • Enter your business information and complete the verification process
  • Once verified, you’ll see “Owner conflict”
  • You can then click “Request access” and submit the form
  • The current owner will be emailed and you’ll also get a confirmation email
  • Wait for the current owner to respond
  • This may take up to 7 days
  • You can check the status of your request in the GMB dashboard or use the link in your confirmation email
  • You’ll be notified by email if approved or denied by the current owner
  • What was the result of the request?
  • Approved – Optimize Your Google My Business Listing
  • Denied – Contact Google My Business Support and make an appeal
  • No response – Try to claim the listing again

Verify Your Google My Business Listing

  • Log in to Google My Business and go to your listing.
  • Click “Verify Now” and you will be presented with your verification options
  • Select the option you prefer. You cannot choose which methods Google makes available


  • You’ll be sent a postcard within 5 days with a verification code
  • Do not make any changes to your listing during this time
  • Log back into Google My Business and enter the verification code for your listing
  • You can request another postcard from your GMB listing if needed


  • Ensure that you can answer the phone number in your GMB listing
  • Log in to Google My Business and go to your listing
  • Choose phone from the list of verification options (if available)
  • Google will call with a verification code
  • Enter the code into your listing


  • Choose email from the list of verification options (if available)
  • Google will send you an email
  • Click the “Verify” button in the email or enter the code in your GMB listing

Google Search Console

  • Verify your business website with Google Search Console
  • Use the same email address for Google Search Console and Google My Business
  • When you verify your Google My Business listing, Google will instantly verify it

Video Chat

  • Install the Google Hangouts app for iOS or Android
  • For storefront businesses, Google will want to see your workplace, business logo, equipment, public space, and possibly meet a couple of customers
  • For service area businesses, Google will want to see your work vehicle, license plate, business logo on the vehicle, and tools of your trade in the vehicle
  • You then connect with a Google specialist via video call to verify your listing

Optimize Your Google My Business Listing

Business name

  • Use the same business name as on your signs, business cards and legal documents
  • Do NOT spam your business name with cities, search terms, taglines, or anything else. It is against Google’s terms of service and could lead to listing problems or suspension in the future

Business categories

  • Make sure the primary category best represents your business. It is the only one that people see on your business listing
  • Take advantage of additional categories and add as many as apply to your business
  • Do NOT use categories if they do not directly apply to your business

Business location

  • Only enter a physical address if customers actually visit your place of business
  • Put the physical street address in the first line and put suite numbers in the second line

Service area

  • Only enter this if you serve customers at their location (service area businesses). Some businesses serve customers both at their place of business and at their customer’s location
  • Enter the cities, postal codes, or regions that you service. Note that no matter how big a service area you set, it is still unlikely to appear in a search result greater than 20 miles away

Business hours

  • Enter regular hours of operation when customers can actually do business with you
  • Add special hours for holidays, special closures, or other times when your business is not open.
  • If you are a seasonal business, remove all operating hours when closed, and re-enter them when you open again

Phone Numbers and Call Tracking

  • If you use a call tracking number for your Google My Business listing:
  • Use the call tracking number in the “Primary Phone” field
  • Add your primary, local phone number as an “Additional Phone”
  • Add toll-free and secondary phone numbers as “Additional Phone” fields
  • If you do NOT use a call tracking number for your Google My Business listing:
  • Use your primary, local phone number in the “Primary Phone” field
  • Add toll-free and secondary phone numbers as “Additional Phone” fields

Website and Appointment URLs

  • Properly format your URLs
  • All URLs must be live at the time you enter them into Google My Business
  • Use https:// or http:// and include or omit the www as appropriate
  • Add Google Analytics UTM tracking codes to your URL. This helps you see in Google Analytics how many people came to your website from your GMB listing
  • Use primary, appointment, menu, etc. as the content variable as appropriate

Website URL

  • For single location businesses, use the homepage of your website
  • For multi-location businesses, use the specific page for each location

Appointment URL

  • Use this to link to your contact page or an online appointment system
  • Certain types of businesses can instead use Reserve with Google to integrate specific booking systems into their Google My Business account

Booking and Ordering Service URLs

  • Certain booking and ordering links may appear in your listing automatically. These are done through Google’s partnerships with 3rd party providers and you cannot directly edit them in your GMB listing.
  • To remove or fix these links, you must contact the specific 3rd party provider and make your request

Services / Menu / Products


  • Only available for certain types of service businesses (dentists, attorneys, insurance agents, hotels, marketing agencies, and others)
  • Only shows up for end users in the Google Maps app right now
  • Create separate sections for the different categories of services you offer
  • Create a separate service for each specific service you offer
  • Enter the appropriate name and price of each service.
  • Add a description of each service up to 1000 characters. Take advantage of this space to describe each service for customers using rich keywords


  • Only available for restaurant-type businesses
  • Only shows up for end users in the Google Maps app right now
  • Use this in addition to a link to your menu on your website
  • Create separate sections for each section of your menu
  • Create a separate menu items within each section
  • Enter the appropriate name and price of each menu item
  • Use the same description of your menu item as you do in your actual menu up to 1000 characters


  • Only available for certain types of retail-oriented businesses
  • It may not be practical to include every product or product category that your business carries. Focus on just the most important products and categories.
  • Create separate collections for each product category you’d like to feature
  • Enter the collection name
  • Add a collection description up to 1000 characters. Take advantage of this space to describe each collection/product category using rich keywords.
  • Create individual products within each categories
  • Enter the product name and price (price ranges are not supported)
  • Add a product description up to 1000 characters. We recommend using the same description that you would use in your product catalog.

Business Attributes

Business-Defined Attributes (Objective Attributes)

  • These are attributes you can explicitly set for your business. Attributes vary by business category and can include items like: Women Owned, Wheelchair Accessible, Restroom, Languages Spoken, Outdoor Seating, Happy Hour, etc.
  • Go to your listing in Google My Business
  • Click “Info” and then click “Attributes”
  • Select as many attributes as apply to your business. Do not spam these attributes as Google has been known to confirm these by asking Google users to submit subjective attributes (see below).

User-Defined Attributes (Subjective Attributes)

  • Subjective attributes are crowd-sourced from people Google believes might know about your business. Google asks questions like “Is there a wheelchair accessible entrance here?” “Is the parking here free?” and even asks people which images they think are more helpful.
  • You cannot control the subjective attributes Google asks about your business, nor the responses that people might give
  • Certain types of businesses can monitor subjective attributes by using the Insights tab in your Google My Business listing

Google My Business Subjective Attributes

Business Description

  • The business description is an open text area that you can use to tell potential customers more about your business. It appears in both desktop and mobile web searches but does not appear on the Google Maps app.
  • Go to your listing in Google My Business
  • Click “Info” and then click “Description”
  • You can write a description of up to 750 characters, however, only the first 244 characters display on your Google listing unless the visitor clicks “More”.

Recommendations for business descriptions:

  • Think about what you’d want your customers to know most about your business. Pretend they know nothing about you.
  • Use the most important terms potential customers might be looking for, but do not keyword stuff. It is not believed that Google uses the description field as a factor in search rankings. However, a well-written description could help convert someone looking at your listing into a customer.
  • Don’t use all-caps, emojis or other “gimmicky character use”
  • Do not focus on promotions, prices, or sales. Tell people about your business instead.
  • Do not use any URLs

Store Codes

  • A specific ID for each location used to help organize listings for multi-location businesses. This is required for bulk upload listings on Google My Business.
  • Each store code must be unique, have no spaces or special characters, and a maximum of 64 characters
  • To add/edit store codes individually:
  • Go to your listing in Google My Business
  • Click “Info” and then in the “Advanced information” section click “Store code”
  • To add/edit store codes in bulk:
  • Download your locations to a spreadsheet.
  • Enter store codes into the spreadsheet, but do NOT change the address of any location
  • Re-upload the spreadsheet with new store codes.


  • Labels (tags) help multi-location businesses organize their listings. You can search for labels within the Google My Business dashboard and use them in Google Ads. For example, you might use geographic regions as labels, or use a store type like “Full Service” or “Limited Service”.
  • You can assign up to 10 labels per location. Each label can be 50 characters and can include spaces, but should not include special characters.
  • To add/edit labels:
  • Go to your listing in Google My Business
  • Click “Info” and then in the “Advanced information” section click “Labels”
  • Add as many labels as you need for each listing

Google Ads Local Extensions Phone

  • With Google Ads, you can have a “location extension” that allows you to show a different phone number than the one used in your normal Google My Business listing. This is particularly useful if you are using call tracking for Google Ads.
  • If you leave this field blank, Google Ads location extensions will use the primary phone number in your Google My Business listing.
  • Use a local phone number in order to show in local search results
  • You cannot use “pay” phone numbers like 1-900 numbers in the United States


Photos, videos, and virtual tours are an important part of your Google My Business listing. First, they represent your business to potential customers so you want to give them the best impression possible for your business.

According to Google’s own data, “Businesses with photos receive 42% more requests for driving directions to their location from users on Google, and 35% more clicks through to their websites than businesses that don’t have photos.”

You also want to upload your own images so that your images have a better chance of displaying on your listing instead of images that Google users upload. Photos, videos, and virtual tours encourage engagement with your listing, and engagement with your listing is a key ranking factor on Google.

General Notes

  • Images you upload will not appear on your public listing until you verify your listing
  • Remember images that appear on your listing are a combination of ones you upload and ones that the public uploads.
  • If you have more than 10 locations, you can upload photos in bulk with a spreadsheet
  • All images should JPG / PNG format, no larger than 10MB and a minimum of 720×720 pixels
  • Use good photography. Remember that these images are the first impression that many people will have about your business. Don’t go cheap!
  • Avoid promotional or other non-natural text on your images
  • Do not use stock photography. Those may be flagged and removed.

Upload Photos to Your GMB Listing

Logo – Logos uploaded to GMB should be square. If your logo isn’t square, use a tool like Stencil and adjust the canvas size to make it square, preferably with a white background outside the borders of the logo itself.

Cover photo – This should be the primary photo that you’d prefer to represent your business.

Exterior / interior photos – If you have a physical location, upload at least three photos of the outside and inside of your business using different angles, different times of day, etc. so that people get a feel for the location.

Photos at work. Upload at least three photos showing you working with your customers and the various services you provide.

Team photos – Upload at least three photos showing the management team and employees. These don’t have to be professional headshots and usually, more candid shots work better. The goal is to give potential customers a feel for the people they’ll be interacting with at your business.

Products / Food & Drink / Rooms – Depending on the type of business you have, there may be other photo categories available to you. The goal is to provide potential customers with a feel for the products, food & drink, common areas, or rooms that your business may offer.

How to Set Which Photo Shows First on Your GMB Listing

  • Upload the image that you want as your cover photo. Again, this doesn’t guarantee that image will be selected by Google as the primary photo, but it does tell Google that is the image you’d prefer.
  • Google looks at behavioral signals from its users to help determine which photos best represent your businesses. If you upload a compelling cover photo, people will interact with it more (views, etc.) which tells Google that it’s an important photo.
  • In addition, Google will ask people which photo best represents your business and factor that information into the order of your photos.
  • How to Remove Photos from Your Listing
  • To remove images that you have uploaded to your own listing:
  • Log in to Google My Business and go to your listing.
  • Click the “Photos” tab and find the image that you want to remove.
  • Click on the image, then click the “trash” icon in the upper-right corner.
  • You cannot remove images that others have uploaded about your business, however, you can flag them for potential removal. Google will only remove images if they violate Google’s Map User Contributed Content Policy. They won’t remove an image just because you may not like it. To flag a user-contributed image:
  • Log in to Google My Business and go to your listing.
  • Click the “Photos” tab, then click the “By customer” top tab.
  • Click on the image, then click the “flag” icon in the upper-right corner.
  • Complete and submit the content violation form.
  • There is no guarantee that Google will remove the image or notify you, so check back occasionally.
  • If you cannot get the image removed by flagging it and believe it does violate Google’s contributed content policy, you may need to escalate to Google My Business support.

GMB Training

Google My Business Mistakes to Avoid

Your Google My Business (GMB) listing and account are absolutely central to achieving success with local SEO. If you want customers to find you, especially new customers who aren’t just searching for your business name, you need a fleshed out and properly optimized GMB account. Unfortunately, many businesses make important mistakes with their GMB account that need to be addressed. Let’s talk about some common mistakes and how to fix them.

1. Not Verifying Your Business Listing

What’s Wrong: Some businesses assume that Google will list their business whether or not they verify it, or believe that there is no reason for them to verify it if they are already showing up in local search results. In reality, failing to verify your business in GMB damages Google’s confidence in your location and status as a legitimate business, and reduces the chances that you will show up in search results, meaning that even if you show up sometimes, you could show up in more results if you verified. Verifying your GMB account also allows you to modify your listing, correct inaccuracies, improve your branding, show off pictures of what you do, and more.

How To Fix: Most businesses verify by mail on a desktop PC as follows:

  • Sign in to GMB
  • Select your business and click Verify now
  • Verify that your address is correct on the postcard request screen, update it if it isn’t, and include an Optional contact name to make sure that the postcard goes to the person in charge of setting up your GMB account
  • Click Send postcard
  • You will receive your postcard within two weeks. Don’t make any changes to your business name, address, category, or request another code during this time, or you will slow down the verification process.
  • After getting your postcard, log in to GMB and select the location you are verifying
  • Click the Verify now button
  • Enter your 5-digit verification code into the Code field
  • Click Submit

For other verification methods, or if you are verifying by mail with a mobile device, see Google’s guidelines.

2. Using Spammy Techniques for Your Business Name

What’s Wrong: Some businesses attempt to game their SEO by using an inaccurate business name. They believe that including keywords in their business name will allow them to rank better in local search results. Instead, doing so is a violation of Google’s guidelines and may get you penalized. Even if it doesn’t, the discrepancy between your business name in GMB and your business name in other places that list your name, address, and phone number will reduce Google’s confidence that it has the right location for your business, and will result in your being less likely to shop up near the top of the local results.

How To Fix: Use your business name as it is consistently used on your signs, logos, website, and any business listing that shows your name, address, and phone number.

3. Using Your Legal Business Name Instead of Your Widely Recognized Name

What’s Wrong: If your legal business name and the name used across all of your platforms are identical, there is no problem. However, if your logos, signs, and business listings list a popularized business name that is different from its legal name, this leads to discrepancies that will reduce Google’s confidence in your business’s location.

How To Fix: Make sure that your GMB business name is the same as the one listed on your website, business listings, and on your signs and branding, as opposed to your legal business name, if they are different.

4. Bad Business Description

What’s Wrong: Businesses often enter a long-winded business description that doesn’t sell users on the business quickly enough to positively impact their decision about whether or not to visit your location. Google only displays the 250 characters of the description, and users will be comparing you next to dozens of other businesses when they make a decision.

How To Fix: Use a business description that clarifies what your business is for and how it is different from competitors as quickly as possible. Prioritize the things that customers tend to be most curious about, questions about your business that often come up in phone calls or walk-ins about what you can do for them.

5. No Reviews

What’s Wrong: Reviews are the most important ranking factor for local search. If your business has no reviews, this dramatically hurts your chances of showing up in search of local search results and in Google Maps listings. Even if you do, a lack of customer reviews harms consumer trust, and users will be less likely to choose your location over others without any information from other customers to guide them.

How To Fix: Start incorporating the process of asking for reviews into your business processes:

  • Train your staff to ask after completing a job or interacting with a customer
  • Ask through emails or when you send a bill
  • Ask at the end of your phone calls
  • Show customers how to leave a review

6. Solicited or Fake Reviews

What’s Wrong: Some businesses incentivize users to leave reviews by offering a discount or coupon, or more egregiously, outright paying others to leave reviews. Doing so violates Google’s guidelines and could result in your listing being removed from local search results entirely. Google requires that reviews left by customers who have actually visited the location and that they don’t receive compensation for leaving a review. Even customers who visited the location and bought your products or services fall under this category if they are given a coupon or discount for leaving a review.

How To Fix: Implement a clear and strict policy against rewarding customers for leaving reviews on GMB. If any incentives are in place to reward staff for encouraging customers to leave reviews, they must be very carefully chosen to avoid incentivizing staff in any way “bribe” customers.

7. Duplicate Listings

What’s Wrong: If you add a GMB location that already been verified, your business will not show up in listings, and it will show up as a “Duplicate listing” in your GMB account.

How To Fix: You will need to remove the duplicate, making sure not to delete the verified listing:

  • Sign in to GMB and go to Duplicate locations in your Account Summary
  • Click the duplicate location
  • Click Delete this listing
  • To remove multiple listings from the Duplicate locations section, check the boxes next to each listing, click the three-dot menu icon, and click Remove
  • If you don’t have access to the verified listing, you will need to get access to it. See Google’s instructions on gaining access to an already verified listing.
  • If your duplicate listings are mistakenly listed at different addresses, or at the same address with different names, you will need to remove the incorrect listing. These will not be listed as duplicates in your account summary and will need to be identified manually. See this in-depth guide on dealing with these types of duplicates.

These seven mistakes plague businesses that are new to local SEO. The good news is that tackling these issues will put you ahead of a fair number of your competitors and put you on the map. Put this advice to use, and you should expect to see some gains in your GMB insights and in your store.

GMB Training

Analyzing Google My Business Traffic Data

We all know that Google My Business is used to improve your company’s local search presence and attracting new customers via reviews, photos, company information, and much more. We can all agree these are very important, but how do you know if this is attracting more customers to your website?

Learn how to start tracking your company’s Google My Business traffic data and see how much of an impact it has!

Why You Should Track Google My Business

There is no doubt that having a properly optimized Google My Business listing is the lifeblood of any locally based company.  Even though this is the case, 99.9999% of all Google My Business listing owners or managers do not track their traffic and data.

Tracking your company’s Google My Business data is an often overlooked aspect of any Local SEO campaign.  If you are a company that worries about leads and have a focus on converting site traffic, Google My Business is one of the best avenues for local lead generation.

How Do I Track Google My Business Traffic To My Site?

Tracking  Google My Business traffic is actually very easy, and there are a couple of ways to do this.  The first method is by create a custom UTM tracking code. The other way to track data is done within your GMB dashboard.

If you create the UTM code, this enables you to track data in both Google Analytics and Search Console.  In my opinion, UTM code tracking is the best way to see any traffic coming to your site from your Google My Business listing. As long as you set everything up correctly, this is a very effective way to track data.

Tracking your listing within your GMB dashboard is also a great way to track traffic data. In my opinion though, unless you are ok with being handcuffed by very limited data, this the lesser of the 2 methods mentioned.   Even though this gives a limited amount of data, this is easier for small business owners to use.

No matter which method you use to track your Google My Business data, it is always important to see where your traffic is coming from, and how it as increased over time.

Using UTM Codes To Track Google My Business Traffic

When it comes to accurately track your Google My Business traffic, you need to set up UTM tracking codes. This is very easy to do and requires no prior knowledge of any sort of coding or programming whatsoever.

For those that do not know what a UTM tracking code is, they are simple codes that you attach to the end of a URL in order to track a source, medium, campaign name, campaign term, and campaign content. This enables Google Analytics to tell you where traffic is coming from as well as what campaign directed the traffic to your site.

In my opinion, having UTM url’s in GMB listings is a must for any company that relies heavily on tracking every aspect of their marketing efforts, or for an SEO consultant who gives detailed reports to their clients.

Creating UTM Codes

To create a UTM code you can use the Google Developer Tools Campaign URL Builder and you will come to a screen as shown below.  Fill out the appropriate sections similar to how you create all your Google My Business tracking URL’s for you to copy if you so choose.

All you need to do is simply put in the right information into the appropriate fields.

  • Website URL – Put the root URL or whatever page you are linking to in your listing.
  • Campaign Source – use “local” as the source since Google My Business is part of my local SEO campaign.
  • Campaign Medium -Use “organic” since GMB listings are from organic searches.
  • Campaign Content – Use “gmb”, but you can use or whatever you think is appropriate here.

Once you input these values into the appropriate fields, your new tracking URL will auto populate in the box at the bottom.

Google UTM URL Builder -

After your new URL is created, you have the option to keep it as is or shorten it. If you decide to shorten it, then it will appear like below.

Google URL Builder - shortened URL -

Note: If you have a company with multiple locations and have more than one Google My Business listing, you can put that data in the Campaign Name section.  This will allow you to create as many different URL’s as needed. For example, if you own a small chain of restaurants, you can use each location’s city as the Campaign Name.

Adding UTM Tracking URL To Google My Business Listing

Once you’re all set with creating your new UTM tracking URL, you need to add it to your listing.  To do this, simply go to your account dashboard and select either info or edit. This will bring up a new screen with your company information.

Scroll down to find the existing URL and replace it with the new UTM tracking URL.

Once you add the new URL to your listing, you can refresh the page and it should be live.

Setting Up Tracking Within Google Analytics

Once your new URL is live on your listing, you need to now be able to track it in Google Analytics.  The way to do this is by creating a new segment within your GA property. To create a new segment you simply click “Add New Segment”.

Add Segment Google Analytics -

This will bring up a list of all existing default segments. Once this appears, select the red “+ New Segment” button.  This will display the screen shown below.

Choose “Traffic Sources” on the left and this will display the correct info that needs to be filled out.

When filling out the fields, all you simply do is match the sections to the same as when you created the UTM tracking code.

Add Segment Completed -

After this is done, you can start tracking your Google My Business Traffic!

Seeing Google My Business Traffic In Google Analytics

Now that you have correctly set up your Google My Business tracking within Google Analytics, you need to be able to start seeing the traffic.  There are a couple of ways you can do this. The first method is to look within Source / Medium. To get here, simply go to Acquisition > All Traffic > Source / Medium.

Once you get here, you will see a similar layout as shown below.  Here you can see that local/organic, which is what we made our Google My Business UTM tracking URL source and medium set as displaying.  This signifies that your listing is generating traffic.

Another way to see your Google My Business traffic within Google Analytics is to look at the campaigns.  To see this, all you simply do is look under Acquisition again then Campaigns > All Campaigns.  This will display the following screen.

Google My Business Campaign in Google Analytics -

Google My Business Data in Google Search Console

Being able to see Google My Business data in Google Search Console is a great way to see even more data.  This to me is a great way to determine how many users come to the site from my listing, what keywords are used to find the listing, and how many impressions my listings get.

As you can tell from this screen capture, this GMB listing generates a great deal of traffic for this site filtered for Clicks, Impressions, and Click Through Rate (CTR).  This data shows that this Google My Business listing has a very high Click Through Rate (5.44% over a 90 day span).

Google My Business Google Search Console Data -

Google My Business Insights Tracking

Within Google My Business, there is its own unique analytics tracking called Insights.  Some of these categories were updated in August 2016.

These metrics give details about the current performance of your listing such as:

  • How customers are searching for your business
  • Where they view your business on Google
  • How they interact with the listing
  • How often they look at driving directions
  • The number of phone calls
  • The number of photos you have and how many times they have been viewed

These metrics are very easy to see and are found on the top of the Google My Business dashboard and titled “Insights”. For the basic user, these are very useful in determining how well your listing is performing in search, and how often users interact with it.

How Customers Search For Your Business

Of the numerous insights metrics, the how customers search for your business is one of the most useful. This bit of data shows if your listing is coming up via searches for keywords related to what you do or if users search for your brand.

Google My Business Insights - How Customers search for your business -

Google My Business has two ways of looking at traffic, and they are called Direct and Discovery. This data shows impressions rather than clicks

  • Direct traffic is defined as “customers who find your listing searching for your business name or address”. These listings often show up when users do a search and only your listing is the one displayed in the SERP. You can attribute Direct search data to other forms of marketing you are doing or have done, or even returning customers.
  • Discovery traffic is defined as “customers who find your listing searching for a category, product, or service”.  This type of traffic is more organic and displays your listing in the local pack or map.  You can attribute this traffic source directly to your SEO campaign.

Where Customers View Your Business On Google

Google My Business Insights - Where Customers View Your Business On Google -

The where customers view your business metric is another very useful bit of data.  This shows whether your listing is seen on the search results page, or on maps.  This gives you a good idea of how your target audience is finding your listing.

Customer Actions

Google My Business Insights - Customer Actions -

The Customer Actions data shows how users interact with your listing. This shows the most actions that users can take once they are on your listing.

Visit Your Website – this data tells you how many times users visited your site after interacting with your listing.

Request Driving Directions – how many times users looked for directions to your business.

Call You – the amount of phone calls your listing has generated

Based on your business, some of these metrics would matter more than others. For example, if you manage a local Dunkin Donuts, you might focus more on the request directions data.

If you operate a home services business, you might focus on the number of calls or clicks to your website that could convert into leads.

Driving Directions Requests

Google My Business Insights - Driving Directions -

This section shows the amount of times users looked for driving directions to your location.  Depending on what type of company you have, you may have many or none.  For example, you will get more data as a restaurant or service business at a single location like a gas station compared to a company that has a service area (ie. plumber).

Note: the chart above with no data is from a service area business that does not serve customers at their location.

Phone Calls

Google My Business Insights - Phone Calls -

Similar to the Customer Actions, you can see the number of phone calls here. The thing that stands out here is that the numbers here won’t match the numbers under Customer Actions. The reason for that is because you can only see 4 weeks (28 days) of data compared to 30 days in the Customer Actions section.

Photo Views

Google My Business Insights - Photo Views -

In the Photo Views section, you can see how many times users have looked at photos associated with your listing.  This is a great indication that you have quality photos on your Google My Business listing.  Google recommends that you upload quality photos to your listings, and if you do this, you will see an increase in photo views.

Photo Quantity

Google My Business Insights - Photo Views -

The Photo Quantity insight tells you the number of photos currently associated with your listing. As mentioned in the Photo Views section, it is always recommended to upload quality photos and update them often.

Another great feature about this is that you can see the amount of user generated photo content added to your listing. This is great for businesses where customers take a lot of pictures of your products or services.

Anyone who works with Google My Business listings in any capacity should start tracking traffic data.  We all know that GMB is very valuable to any business, but now you can realize how valuable.

Properly optimized listings have a high click thought rate when they are displayed.  Not only that, but they also generate a good amount of conversions according to Google Analytics.

Start tracking your Google My Business traffic, and start seeing results today, folks!


Having a business in today’s world is a challenge, as you would be always facing a lot of competitors. It is always a great thing to find ways to stand out, and optimizing your Google My Business account would do just that.

Google My Business can improve your business’ visibility through local SEO, give you opportunities to connect with new audiences, and help you understand online customer behavior surrounding your business.

While there is a degree of time and effort involved in maintaining your listing, the benefits of Google My Business far outweigh the investment required to get started. 

If you need help just reach out to YEAH! Local.

Bonus Material: FREE Google My Business Checklist

How to Optimize Google My Business (to get leads)

2 thoughts on “How to Optimize Google My Business (to get leads)”

  1. Really helpful article. I have listed my photo editing service on GMB and there were many little things that I have now managed to improve, thanks to your article!

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